Privacy Statement

About This Privacy Statement

This Privacy Statement explains how the OMS Group (“we”, “us” or “our”) collects, stores, uses and shares your personal information when you visit our website or interact with us in other ways.

We are committed to protecting your privacy and handling your personal information responsibly, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

OMS Group is an informational website that provides general information to help Australians understand topics like the Age Pension, Retirement Living, the Support at Home program, and Commonwealth regulated Residential Care financials. We do not provide individual or personal financial advice, and nothing on our website should be taken as professional advice tailored to your situation.

What Personal Information We Collect

We only collect personal information that is reasonably necessary for the operation of our website and to communicate with you effectively.

The types of personal information we may collect include:

• Your name, email address, or other contact details if you contact us via our online forms or email us directly;
• Any other information you voluntarily provide when you submit an enquiry or give us feedback;
• Information about how you use our website (e.g. pages visited, time spent on the site) through cookies and analytics tools — this data does not usually identify you personally;
• Any other information that you choose to provide to us that may be relevant to your enquiry or interaction with our website.

We do not collect sensitive information (as defined under the Privacy Act) unless required by law or with your consent.

How We Collect Personal Information

We collect personal information directly from you when you:

• Contact us through our website’s contact forms;
• Subscribe to any newsletters or updates (if applicable);
• Communicate with us by email, phone, or social media;
• Provide feedback or complete surveys.

We may also automatically collect certain information about your visit through cookies and analytics tools, such as your IP address, browser type, device information, and website usage patterns.

Why We Collect, Hold, and Use Your Information

We collect, hold, and use your personal information for the following purposes:

• To operate, maintain, and improve our website;
• To respond to your enquiries or feedback;
• To send you updates or other communications that you have opted in to receive;
• To monitor and analyse website usage so we can improve our content and services;
• To comply with any legal obligations.

We do not sell your personal information or share it for unrelated marketing purposes.

Cookies and Website Analytics

Our website uses cookies to enhance your browsing experience and to collect information about how you use our site. Cookies are small text files stored on your device that help us understand things like which pages are most popular, how visitors move around the site, and where they come from.

We may use third-party analytics services, such as Google Analytics, which also use cookies to gather information in an aggregated, anonymous form. This helps us improve our website and tailor our content to better meet our visitors’ interests.

You can choose to disable cookies through your browser settings, although this may affect your experience when using our website.

Disclosure of Your Personal Information

We may disclose your personal information to trusted third parties in limited circumstances, including:

• Service providers who help us operate our website (such as website hosting providers, IT support, or email service providers);
• Professional advisers (such as legal advisers) if needed;
• Government authorities or regulators if required by law or to protect our rights or the rights of others;
• Any other third parties you have consented for us to share your information with.

Where possible, we ensure that any third parties who handle your personal information comply with applicable privacy laws and only use your information for authorised purposes.

How We Store and Protect Your Information

We store your personal information securely and take reasonable steps to protect it from misuse, loss, unauthorised access, modification, or disclosure. Measures we use include:

• Secure servers and IT systems;
• Restricted access to personal information on a need-to-know basis;
• Regular review of our security practices and policies.

If we no longer require your personal information and are not legally required to retain it, we will take reasonable steps to destroy it or de-identify it securely.

Access and Correction of Your Personal Information

You have the right to request access to the personal information we hold about you. If you believe any of your information is inaccurate, out of date, or incomplete, you may also request that we correct it.

To request access or correction, please contact us using the details provided below. We may need to verify your identity before we can assist you. In some cases, we may charge a reasonable fee for providing access where permitted by law.

Making a Privacy Complaint

If you have any concerns about how we handle your personal information, please contact us first so we can try to resolve the issue. We take all privacy complaints seriously and aim to respond promptly and fairly.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC). For more information, visit www.oaic.gov.au.

Links to Other Websites

Our website may contain links to other websites for your convenience and information. Please be aware that we are not responsible for the privacy practices or content of third-party sites. We encourage you to read the privacy statements of any external websites you visit.

Children’s Privacy

Our website is designed for adults seeking information about financial considerations for older Australians. We do not knowingly collect personal information from children under 18 years of age.

Changes to This Privacy Statement

We may update this Privacy Statement from time to time to reflect changes in our practices or to comply with legal requirements. The most recent version will always be available on our website. We encourage you to check this page periodically to stay informed about how we protect your personal information.

How to Contact Us

If you have any questions, concerns, requests, or complaints about this Privacy Statement or how we handle your personal information, please contact us:

• info@omsgroup.com.au
• ph: 0400 888 381

We’re here to help and aim to respond to your query as quickly as possible.

No Financial Advice Disclaimer

Remember, OMS provides general information only. We do not provide personal financial advice and nothing on our website should be taken as a substitute for independent professional advice that takes into account your personal circumstances.

Please consult an appropriately qualified adviser before making financial decisions.

Last updated: 1st July 2025